Recovery Guide

What to do after money has been lost to a trading platform — documentation first, disputes second, and a realistic view of what each route can and cannot achieve.

1. 01

   Freeze further payments

   Stop all deposits immediately, including any request framed as tax, liquidity, compliance or release fees. Additional payments are the single most common way losses grow after the initial fraud.

2. 02

   Build an evidence file

   Collect payment receipts, card statements, bank transfer confirmations, crypto transaction hashes and wallet addresses, account screenshots, the platform's terms, and the full history of chats, emails and call logs with dates.

3. 03

   Notify your bank or card issuer

   Report the transactions as disputed and ask what dispute route applies. Card payments may fall under chargeback rules; bank transfers and crypto generally do not, though banks may still attempt a recall.

4. 04

   Understand the chargeback window

   Card scheme rules set time limits, commonly measured from the transaction or from the date a service was expected to be delivered. Limits, reason codes and evidence requirements differ by scheme, issuer and country.

5. 05

   Report to authorities and regulators

   File with your national financial regulator, police or cybercrime unit, and the relevant consumer body. Reports create an official record even where individual recovery is not possible.

6. 06

   Screen anyone offering to recover funds

   Unsolicited recovery offers that follow a loss are frequently a second-stage scam. Check registration, refuse upfront fees for a promised outcome, and never grant remote access to your device.